Shine Om Limited Privacy Policy
Privacy Policy& GDPR Last Updated 2023
This is the privacy notice of Shine Om Limited In this document, “we”,“our”, or “us” refers to Shine Om Limited.
Introduction
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended.
We undertake to preserve the confidentiality of all information you provide to us.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you with regard to the processing and control of your personal data.
We do not share, sell, or disclose to a third party, any information collected through our website or via the Mindbody Booking System, or on the mobile application.
Paying by credit/debit card using the Mindbody Application (Mobile Device) or via the Mindbody Website portal uses the payment clearing system called Paysafe which provides end-to-end payment solutions for businesses and consumers around the world. All payment data is fully secure and safe and processed through Paysafe which is fully PCI compliant.
Information we process because we have a contractual obligation to you
When you create an account on our website or via the Shine Om, Wellness Living Portal, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information including your Name, Address, Email, and Birthday.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. If you have contacted us then we will respond with the requested information, product or suggestion.
We never contact you or ‘cold call’.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
All emails go out ‘BCC’ Blind carbon copy.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Anti-Spam Policy
At Shine Om we love to share information, but we keep our communications to a minimum with a seasonal Newsletter of up to 4 per year with the exception of any important changes or events which we are required to keep you informed of.
We like to keep your inbox clean, no junk e-mails from us! Just good to know news from time to time.
If you subscribe to electronic newsletters or other communications from us on our website or on the Mindbody App you will always have the option to unsubscribe immediately.
Information we process With your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website, register with the Shine Om App or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at janet@shineom.me or visiting our website www.shineom.me
However, if you do so, you may not be able to use our website or our services further.
Wellness Living and Shine Om App
Shine Om is a customer ('data controller' under GDPR terminology) and is responsible for ensuring compliance with the key requirements of the GDPR which includes the use of WELLNESS LIVING SOFTWARE. For further information regarding Wellness Living's compliance with GDPR, visit their website here:
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order. This may include your personal information.
Specific uses of information you provide to us
Information is provided on the understanding that it will be shared with a third party, our Shine Om Social Media links allow posts with a view to that information being read for information only.
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person with access to it in the public domain. It is stored within the social media account and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete the personal information that you have posted.
You can make a request by contacting us at janet@shineom.me or visiting our website www.shineom.me
Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Freedom of speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
Information relating to your method of payment
At the point of payment, you are transferred to a secure page on the website through Wellness Living.
Paying by credit/debit card payment is taken via Barclays Secure Portal which is an end-to-end payment solution for Wellness Living consumers around the world.
Payment data is fully secure and safe and processed through Barclays which is fully PCI compliant which is the worldwide benchmark mandated by the card schemes for the protection of cardholder identity and transaction information.
No payment details are kept by Shine Om Ltd, website, or servers.
Sending a message to our support team
When you contact us, whether by telephone, through our website, or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies:
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Access to your personal information
• At any time you may review or update personally identifiable information that we hold about you, by signing in to your Wellness Living Account via the client log in portal.
• To obtain a copy of any information that is not provided on our website you may send us a request at janet@shineom.me
• After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Removal of your information
If you wish us to remove personally identifiable information from our website or from the MindBody App or from our mailing lists: you may contact us at janet@shineom.me and www.shineom.me
This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personally identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Other matters
Use of the site by minors
We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or another trust mark in your browser’s URL bar or toolbar.
Complaints
If you are not happy with our privacy policy or if have any complaints then you should tell us by email. Our address is janet@shineom.me or write to Shine Om Limited, 2nd Floor, 8 Victoria Street, Douglas, Isle of Man. If a dispute is not settled then we hope you will agree to attempt to resolve it
by engaging in good faith with us in a process of mediation or arbitration.
The retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal
information only for as long as required by us:
• to provide you with the services you have requested;
• to comply with other laws, including for the period demanded by our tax authorities;
• to support a claim or defence, in court.
Compliance with the law
Our privacy policy has been compiled so as to comply with the laws of the Isle of Man and UK jurisdiction in which we aim to do business. It is ultimately your choice as to whether you wish to use our website.
Review of this privacy policy
This Privacy Policy is effective as of January 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact: Janet Bradley, Shine Om Limited, 2nd Floor, 8 Victoria Street, Douglas, Isle of Man. Email: janet@shineom.me Telephone: 07624 434775
Company Registered Address: Raglan House, 9 The Promenade, Castletown, IM1 1BJ | Company Registration